FAQ's

Fusia Ki Jewelry withstands water. Please be advised that while our company is known for durability and the ability to with stand water, Our jewelry does tolerate water by utilizing materials that have supreme tarnish & corrosion resistance. Almost all of our jewelry is composed of 300 series stainless steel, Stainless steel which is known for its exceptional corrosion resistance. When the gold color is infused onto stainless steel, the result is a product that combines the elegance of gold with the durability of stainless steel. The stainless steel base provides a strong and stable foundation, preventing the gold layer from reacting with external elements like moisture, air, or chemicals, which can cause tarnishing in other materials. This being said, please be informed that Fusia Kī’s jewelry is not invincible, and over time, scratches and wear can occur to our jewelry pieces. Please note, there are select pieces in our gallery that are recommended not to be submerged in water, not because they are not able to combat water, but because it may alter the pieces appearance or stone color. These pieces will have the 𒀭 in their description along with the recommendation. Please note* for swimming pools and ocean effects on jewelry may vary depending on the chlorine and sodium chloride levels.

While stainless steel can be a hypoallergenic metal and is known for its low reactivity, it's not completely allergen-free. The amount of nickel leached from stainless steel is minimal, but it can be significant for people with severe nickel allergies. Stainless steel can have small traces of nickel, cobalt, chromium, copper, palladium, and gold. While these traces of metals can sometimes not have an affect at all due to it being in the center of the material, Fusia Ki highly suggests that if you have a strong sensitivity to metals and are use to only wearing solid gold or sterling silver please take caution and maybe even refrain from purchasing our products or look to our items that are sterling silver, argentium, or 12kt & 14kt gold filled. Please make sure you are comfortable with the elements that are integrated within different variations of 300 series stainless steel and the other different materials we incorporate into our jewelry. Please look at our chart for the components in Stainless steel and other metals, as Fusia Kī utilizes these different elements in our jewelry pieces. Please keep in mind ꕤ We do not act as a scholarly resource for any type of information you may find on our website. Please do your own due diligence.

⟡12kt & 14kt Gold filled 5% or 1/20 gold by weight and 90% copper and 10% Zinc on the inside. All the gold is on the surface, which offers product protection from tarnish and wear.

⟡304 Stainless steel is utilized across the board as austenitic stainless steel, known for its superior corrosion resistance and inventiveness. It's a standard "18/8" stainless steel, meaning it usually contains 8% nickel and 18% chromium, also encompassing elements like carbon, silicon, and manganese. This construct gives it great resistance to multiple atmospheric environments and many corrosive components.

⟡316- The carbon content is the major difference between 316 and 316L stainless steel. 316L (L stands for "low") has a significantly lower carbon content than 316, specifically, 316L's carbon content cannot exceed 0.03%, while 316 can have up to 0.08%. The lower the carbon content, the more impenetrable it is to deteriorate and sustains a more corrosion defiance, especially when it comes to heat.

⟡316L - when discussing surgical stainless steel, this is it. Used in medical implants and jewelry because of its low nickel content. 316L stainless steel is usually considered safe for people with metal allergies and is hypoallergenic.

⟡Argentium usually contains 93.5% or more silver, versus 92.5% for sterling silver.

Like most companies, we give back to the community and to the organizations that have touched our hearts throughout our lives or that we feel passionate about. Fusia Kī gives back directly to the Foster Children of the Hawai’i’an islands and to the Kingdom of Tahiti. We take 5% of every sale that intergrates the ʻO ka Pūpū Puka Lā O Hawaiʻi shell and the Tahitian pearl and split it down the middle and designate it to each individual realm. 2.5% is donated to DHS of Hawai’i directly, along with the H.I. Hopes Youth Leadership Initiative, and is split between both organizations equally. While the other 2.5% is directly donated to The Direction des Solidarités, de la Famille et de l'Égalité, specifically the Child welfare unit of Tahiti.

𓂁Fusia Kī is not responsible for any damage done to your jewelry once you have worn it. We do not cover broken Jewelry pieces in instances due to roughhousing. Please see our full return & exchange policy.

𓂁This return formula only applies to situations to Hawai’i’an sunrise shell and Tahitian pearl pieces, or stones dismantling. For stones dismantling, it must be within 1 month of purchase, and it only applies for repair if we still have the item in stock. The 3-month warranty only applies to Hawai’i’an sunrise shells and Tahitian pearl pieces.

𖡼 Within 7 days of wearing the piece = you pay the shipping fee to us, and we pay the shipping fee to send it back to you.

𖡼 Within 7 days of wearing the piece = no fee is incurred besides the one-way shipping fee.

𖡼 Out of 7-day warranty = you pay the shipping fee to us, you pay the shipping fee back to you.

𖡼 Out of 3-month warranty (Only applies to Tahitian Pearl and Hawai’i'an sunrise shell pieces = we have a $20 repair fee for each item + the two-way shipping fee (to us and back to you). This will ensure your piece is repaired to brand new condition, dependent on the type of repair and if any additional materials are needed.

Fusia Kī prides itself on exclusivity; therefore, there is no telling when certain designs will be completely out of stock and no longer sold on our website. Due to the demand for certain designs, some designs only come in gold, while others only come in silver. If you see a design on our website that you absolutely love and want it in gold or silver or in a different size, please inquire directly at info@fusiaki.com, and we will inform you if it is a possibility and can be made for you, and the timing of when it will be available for purchase.

𓇼 Fusia Kī does not send free products for promotion to anyone. If you happen to purchase a piece of Jewelry and absolutely love it and want to promote us on social media, you are more than welcome too, Dependent on your influence, we are more than happy to provide you a discount code to use in the future for a limited time basis, this time basis will be dependent on your consistency with promotion of your jewelry pieces and new pieces. Please inquire about this through our email at: info@fusiaki.com

𓇼 Lifetime Discount codes of 5% will also be provided to our valuable customers who have purchased over a $500 threshold with us (either one time or over an extended period of time). After their 15th day of meeting the threshold, a code will be emailed to you. This type of discount code will be available indefinitely as long as Fusia Kī still exists. However, please note that this discount is specifically for our customers who meet this threshold and will be cross-referenced to ensure integrity.

We do not do special customization pieces; each product that is available for purchase is listed on its individual product listing page (PLP). If you are wondering about a customization piece, you can email us at info@fusiaki.com to inquire about this, but Fusia Kī does not guarantee a “YES” to doing customization pieces.